Effective Date: May 1, 2024

1. Attendance Policy

• A minimum of 24 hours’ notice is required to cancel or reschedule a lesson. Failure to provide timely notice results in forfeiture of the make-up lesson opportunity.

• Make-up lessons are scheduled three times per quarter, subject to availability and at the school’s discretion. The assigned teacher for make-up lessons may vary.

• No make-ups or rescheduling for lessons cancelled during holidays or scheduled school closures.

• Students must arrive at least 10 minutes before their lesson. Any lost time due to late arrival will be deducted from the lesson.

• A 30-day written notice is required to discontinue lessons. Failure to give notice may result in charges for remaining lessons.

2. Payment Policy

• Tuition fees are due on or before the 1st of each month.

• Payments received after the 5th incur a $25 late fee.

• Automatic payments can be authorized to process on the 1st monthly.

• Accepted payment methods: checks, Zelle, credit/debit cards, PayPal, Stripe, and cash.

3. Refund Policy

• Refund requests must be submitted in writing at least 30 days before the desired refund date.

• Refunds apply only to the unused portion of prepaid lessons and are subject to approval.

• Refunds are processed within 10-14 business days to the original payment method.

• Processing or administrative fees will be deducted. Additional fees (shipping, handling, etc.) are the customer’s responsibility.

• Full money-back guarantees apply only to unused services.

4. Discounts

• Sibling Discount: 10% off tuition when multiple siblings enroll for a full year; discount is revoked if one sibling withdraws.

• Annual Prepayment Discounts:

  • $20 off 30-minute lessons (group or online, 48 lessons/year)

  • $30 off 45-minute lessons (in-person or online, 48 lessons/year)

  • $40 off 60-minute lessons (in-person or online, 48 lessons/year)

5. Referral Program

• Open to current students only.

• Referrer receives a free month (4 lessons of 45 minutes) after the new student completes 3 months.

• No referral limits. Referrals must be disclosed at new student enrollment.

• Free lessons are non-transferable and not redeemable for cash or other services.

• Program subject to change or termination with notice.

• Fraudulent referrals may lead to disqualification.

• School is not liable for disputes between referring and referred students.

6. Code of Conduct

• Students, parents, and guardians must behave respectfully toward instructors, staff, and other students.

• Disruptive, aggressive, or unsafe behavior may result in immediate suspension or termination of lessons without refund.

• Parents/guardians are responsible for supervision of minors before and after lessons.

• Instructors reserve the right to end a lesson early if behavior interferes with teaching.

7. Safety and Supervision

• Minors must be accompanied by a parent or guardian before the lesson begins and after it ends unless otherwise agreed.

• The school is not responsible for students outside scheduled lesson times.

• All students and visitors must follow facility safety rules and emergency procedures.

8. Privacy and Media Consent

• By enrolling, you consent to the use of photos, videos, or recordings taken during lessons, recitals, or events for promotional or educational purposes unless you notify the school otherwise in writing.

• Personal data is collected and used per our Privacy Policy.

9. Materials and Equipment

• Students are responsible for providing their own instruments unless otherwise agreed.

• The school provides lesson materials, which remain the property of the school or instructors.

• Damage to school property or loaned instruments due to negligence may incur repair or replacement charges.

• Use of personal equipment must be approved by instructors.

10. Holidays and School Closures

• The school calendar with holidays and breaks will be provided annually.

• No make-up lessons or refunds are provided for cancellations during these periods.

11. Emergency and Force Majeure Policy

• The school is not liable for cancellations or delays caused by events beyond our control including natural disasters, pandemics, power outages, or government mandates.

• During emergencies, lessons may be postponed, moved online, or rescheduled at the school’s discretion.

12. Make-Up Lesson Policy

• Make-up lessons must be requested promptly and are subject to availability.

• Make-ups will be scheduled three times per quarter, with no guarantees.

• No carry-over of make-ups beyond the quarter in which they are earned.

13. Termination and Suspension Policy

• The school may suspend or terminate lessons for non-payment, repeated absences without notice, misconduct, or breach of policies.

• Refunds for terminated students are at the school’s sole discretion.

14. Contact Information

Questions or concerns regarding this policy can be directed to:
Email: office@inplaymusicschool.com