School Policy | Inplay School of Music

Effective Date: May 1, 2024

1. Attendance Policy

A minimum of 24 hours’ notice is required to cancel or reschedule a lesson. Cancellations with less than 24 hours’ notice are not eligible for a make-up lesson.
Make-up lessons are online only.
Each student may use up to two (2) make-up lessons per 6-month period starting from the enrollment date. Make-up lessons must be scheduled and completed within the same 6-month period. Late-cancelled make-up lessons are forfeited.
No make-ups or rescheduling for lessons cancelled during holidays or scheduled school closures.
Students must arrive at least 10 minutes before their lesson. Any lost time due to late arrival will be deducted from the lesson.
A 30-day written notice is required to discontinue lessons. Failure to give notice may result in charges for remaining lessons.

All students commit to a minimum of one month of lessons (4 lessons).
Payment is due in advance. Students may not attend the fifth lesson until payment for the previous 4 lessons is complete.
Automatic payment options are also available.
Accepted payment methods: checks, Zelle, and credit/debit cards. A 2.6% processing fee applies to credit/debit card payments.

Refund requests must be submitted in writing at least 30 days before the desired refund date.
Refunds apply only to the unused portion of prepaid lessons and are subject to approval.
Refunds are processed within 10-14 business days to the original payment method.
Processing or administrative fees will be deducted. Additional fees (shipping, handling, etc.) are the customer’s responsibility.
Full money-back guarantees apply only to unused services.

Sibling Discount: 10% off tuition when multiple siblings enroll for a full year; discount is revoked if one sibling withdraws.
Annual Prepayment Discounts:
- $20 off 30-minute lessons (group or online, 48 lessons/year)
- $30 off 45-minute lessons (in-person or online, 48 lessons/year)
- $40 off 60-minute lessons (in-person or online, 48 lessons/year)

Open to current students only.
Referrer receives a free month (4 lessons of 45 minutes) after the new student completes 3 months.
No referral limits. Referrals must be disclosed at new student enrollment.
Free lessons are non-transferable and not redeemable for cash or other services.
Program subject to change or termination with notice.
Fraudulent referrals may lead to disqualification.
School is not liable for disputes between referring and referred students.

Students, parents, and guardians must behave respectfully toward instructors, staff, and other students.
Disruptive, aggressive, or unsafe behavior may result in immediate suspension or termination of lessons without refund.
Parents/guardians are responsible for supervision of minors before and after lessons.
Instructors reserve the right to end a lesson early if behavior interferes with teaching.

Minors must be accompanied by a parent or guardian before the lesson begins and after it ends unless otherwise agreed.
The school is not responsible for students outside scheduled lesson times.
All students and visitors must follow facility safety rules and emergency procedures.

By enrolling, you consent to the use of photos, videos, or recordings taken during lessons, recitals, or events for promotional or educational purposes unless you notify the school otherwise in writing.
Personal data is collected and used per our Privacy Policy.

Students are responsible for providing their own instruments unless otherwise agreed.
The school provides lesson materials, which remain the property of the school or instructors.
Damage to school property or loaned instruments due to negligence may incur repair or replacement charges.
Use of personal equipment must be approved by instructors.

The school calendar with holidays and breaks will be provided annually.
No make-up lessons or refunds are provided for cancellations during these periods.

The school is not liable for cancellations or delays caused by events beyond our control including natural disasters, pandemics, power outages, or government mandates.
During emergencies, lessons may be postponed, moved online, or rescheduled at the school’s discretion.

Make-up lessons are online only.
Each student may use up to two (2) make-up lessons per 6-month period starting from the enrollment date.
Make-up lessons must be scheduled and completed within the same 6-month period.
Make-up lessons must be requested promptly and are subject to availability.
Cancellations with less than 24 hours’ notice are not eligible for a make-up lesson.
Late-cancelled make-up lessons are forfeited.
One small note: if you keep “PayPal, Stripe, and cash” in Section 2, that will go beyond what the registration form currently says.

The school may suspend or terminate lessons for non-payment, repeated absences without notice, misconduct, or breach of policies.
Refunds for terminated students are at the school’s sole discretion.

Questions or concerns regarding this policy can be directed to:
Email: office@inplaymusicschool.com

office@inplaymusicschool.com

(940) 441-2004